Forum Discussion
I am locked out from my account and not able to log in
Unable to access My Telus (unable
to login), my account has been locked.
8 Replies
I just tried now. Issue resolved
TELUS_SupportOfficial Support Team
Great, thanks for letting us know. Please let us know if you encounter further issues in the future!
- TELUS_Support
Hi sAkitulo2025 - just following up, are you still having account issues?
Yes, I tried signing in from the Telus app and also on the web and still I am not able to log in. I tried again after more than 24 hrs and same issue.
I may have been locked outYes, I tried signing in from the Telus app and also on the web and still I am not able to log in. I tried again after more than 24 hrs and same issue.
I may have been locked out- Yes, I tried signing in from the Telus app and also on the web and still I am not able to log in. I tried again after more than 24 hrs and same issue.So I think I have been locked out.Sent from my iPhone
I get the message “Something went wrong. Unfortunately we aren’t able to access your account information. Please check your internet connection or try again later. “
- FuzzyLogic
Community Power User
I've occaisionally seen this and when I try again later (next day) it works.
It's possible Telus was doing something on their end that was causing the issue.
