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polecat's avatar
polecat
All-Star
6 years ago

How to use up you reward points

I used points to get a $50 bill discount. But you can only do this once a year. QUESTION can you get more than ONE Telus in store preloaded mastercard or is that once a year also. I want to use the points up - putting on account would be the best but telus rules. Look all over telus rules nothing. I tryed chat they know nothing wanted to sell me some kind of promo to get a $200 card couldn't answer a simple question.  Poor training on telus part. Polecat

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  • Tai's avatar
    Tai
    Icon for TELUS Team Member rankTELUS Team Member

    Hi polecat 

     

    The TELUS Prepaid Mastercards do not have a redemption limit in the Rewards Catalogue. If you look at the Bill Credit catalogue items you'll see the disclaimer about those ones specifically only being available once every 12 months.

    • polecat's avatar
      polecat
      All-Star

      Tai  Thankyou i looked at the site but somehow must have not picked up on that. Went on chat and could not get a simple answer like that answered. Poor training with an accent that really hard to understand. I would have loved to use the points on my account but can't. I understand the stores can.t access the points for us so it's the prepaid credit cards (telus stores only). I will watch their shopping site and maybe there is something i need? Thanks again Polecat