Forum Discussion
How to turn on Two-Step Verification
Greetings, I selected the Home Account forum, but this also applies to Mobility. I stopped receiving a code in the My Telus app. I called technical support, but I can't seem to explain what t...
I had the same problem and posted about it here:
https://forum.telus.com/t5/My-Home-Account/TELUS-Rewards-page-not-loading/m-p/145832/highlight/true#M3617
The fix that worked for me was to disable 2FA and set it up again.
I disabled two-step verification, uninstalled the app, and restarted my phone.
I reinstalled it, but I'm still getting the same error message on both phones.
- I don't know if it makes a difference but I used a laptop browser to disable 2FA. I didn't need to do anything on my phone except use it to set up 2FA again.
TELUS_SupportOfficial Support Team
Hey Shane - maybe try our tech support team over chat. If they are not sure what you are having issues with you can send them the link to telus.com that you are looking at
