Forum Discussion
How to get Account Deleted!
Hi - Telus put fibre lines up to our houses last fall - we never had Telus in this community before. In Feb I did sign up for a package but stopped it because of miss-representation and mix-ups with...
El-Eric
Community Manager
Community ManagerHey Lowcarber if your balance is negative, that means that we owe you money and that the account is cancelled
Hi Eric - yes I do realise that I owe no money - but is there a way to get the account itself cancelled so that they will stop sending me the bills?? It's obviously still active since I'm still getting the bills, this latest one just came today - so the account is not cancelled. I'm just tired of seeing the e-bills come every month (even if I don't owe anything).
- El-Eric
Lowcarber You will be receiving up to three more bills after the account has been cancelled showing a balance of $0. After that, the bills will stop
Thanks for the reply - this has been going on since the end of January, very beginning of February - so 4 months since cancellation. Honestly and sadly, I have lost faith that they know what they are doing or really don't care. Customer service on the phone was great at getting questions answered - but getting something done is another story.
- A-B
If you signed up as stated in February and then cancelled, then theoretically the final bill will have been March - April - May. So, if you receive another one in June (4 since the cancellation) let us know and we'll investigate!
