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Lowcarber's avatar
Lowcarber
Neighbour
2 years ago

How to get Account Deleted!

Hi - Telus put fibre lines up to our houses last fall - we never had Telus in this community before.  In Feb I did sign up for a package but stopped it because of miss-representation and mix-ups with the installers that came to the house.  So Telus has NEVER EVER been installed in this house (only a little cable line to a box on the outside of the house).  Yet I keep getting billing statements.  I have managed, by repeated calls, to get them to reverse all the charges for everything but I'm still getting monthly bills now for , $-0.88 !

I have tried finding an email to ask Telus to completely DELETE my account but I can't find any email to sent a message to and I'll attach the recent bill I just received so they can see it.  Any help would be appreciated since it's frustrating to keep seeing these bills show up.

Thanks

7 Replies

  • El-Eric's avatar
    El-Eric
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey Lowcarber if your balance is negative, that means that we owe you money and that the account is cancelled

    • Lowcarber's avatar
      Lowcarber
      Neighbour
      2 years ago

      Hi Eric - yes I do realise that I owe no money - but is there a way to get the account itself cancelled so that they will stop sending me the bills??  It's obviously still active since I'm still getting the bills, this latest one just came today - so the account is not cancelled.  I'm just tired of seeing the e-bills come every month (even if I don't owe anything).

      • El-Eric's avatar
        El-Eric
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Lowcarber You will be receiving up to three more bills after the account has been cancelled showing a balance of $0. After that, the bills will stop

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