Forum Discussion
How to cancel
Does anyone know how you cancel your account? My wife and I moved on Sept 23, and were supposed to have our service come with us. Instal was delayed twice, on sept 25 we were informed no install was forthcoming until Oct. 15. Long story short we had service from another provider on the 27. I have since spent hours on hold, sent a ticket, had a scheduled call with a manager that I unfortunately just missed, no second call 5 min later like I requested in case that happened. I am now being charged for service I don’t have (and wouldn’t have had even if I’d stayed), they only response to the ticket I sent in last week was a text message remind me to pay the bill. What am I doing wrong?
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TELUS_SupportOfficial Support Team
Hi there, We’re sorry to hear about the inconvenience you’ve experienced with your move and service installation. We understand how frustrating this can be. Can you send us a private message? We'll get someone to assist you.
- TELUS_Support
Sorry that happened. Can you send us a private message? We will escalate this and get someone to assist you.
- Hi! We have tried calling several times and got nowhere. We have told them to cancel the service and it still has not been cancelled.
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