how do I get Telus to respond to my inquiry?

I never post online but this is one of the weirdest and worst customer service experiences I have ever had. My PVR stopped working about a month ago so I went to the local Telus store, They said I had to call in. I looked at my most recent bill and realized I was at the end of my service contract and would be stuck with a huge increase (over 65%) on TV and internet, so I thought I would handle that first. So the first night I call in and they pass me through 3 people with nothing of the price I expected to pay. They promised a call the next morning from a special team. I didn't get the call that day so I called in the following night, spending another 90 minutes on the dance, talking again to several people, the last person of whom promised I would be getting a call in the next 24 hours. She also promised to follow up to make sure my case was resolved. Is now 48 hours and no call from anyone. Meanwhile, my contract is jacked up and my equipment doesn't work. I am ready to bail and go back to Shaw. What a waste of time. A bait and switch company -- or maybe just a broken system.