Forum Discussion
Help please! I still need a Purolator label!
I have already cancelled my services and spoke to two different people that said they would have Purolator send me a label to print to send back the modem etc. with the last person being from the loyalty department on October 8th and being informed that it would be within 24-48 hours. I took into consideration the holiday weekend but it is now the 16th and still nothing!
Considering that I was also told that I had 30 days to send the equipment back or I would be charged for it, I am very anxious to get this sent off. It’s in a box ready to go. Why is this so hard to manage? And speaking of making things easier, just let us drop off the equipment to one of your brick and mortars. Problem solved.
Would appreciate some assistance with this as the ai chat bot is useless and I am done waiting on hold to discuss the same thing/get the run around.
8 Replies
Waiting again for a reply to the last PM, which said I would be receiving a label within the next few hours. That was 3 days ago and I still haven’t received it from Purolator. Any idea how to get this in an alternative way? Can I just go to Purolator and drop it off? Or one of your retail stores? This is getting ridiculous.
Still waiting… it’s now October 20th
I requested a return label 2 weeks ago. Took 3 calls to Telus before I received it from Purolator 2 days after the last call. This is what happens when you offload customer service all over the world. Did you check if it went to your spam folder?
Thank for the reply! Yes, I've checked my spam folder and still no luck. This has to be the most inefficient/ineffective system for customer service. I'm shocked anyone is still a customer to be honest.
Just sent! Thanks
TELUS_SupportOfficial Support Team
We've sent you a reply in your private messages :)
- TELUS_Support
Hi there, please send us a private message and we’ll look into your return label request right away to make sure it’s sent to you as soon as possible.
Hi there. Still awaiting a reply to my private message to hopefully get the ball rolling today.
