Forum Discussion
Has anybody been charged for telus and nothing was even hooked up? N they wont pay me back
Yes, I am into the 2nd month of billing on an account I did not ask to be opened and the billing is for a landline that does not exist. Support has said it takes several months for accounting to realize their mistake.
TELUS_Support
Official Support Team
Official Support TeamWe can help clear that up if you'd like Rocky3 - You're a veteran in the Neighbourhood at this point so I won't say the line but we are happy to help
TELUS_Support wrote:We can help clear that up if you'd like Rocky3- You're a veteran in the Neighbourhood at this point so I won't say the line but we are happy to help
And I know you will from experience. For now I am waiting for a reply from support whom I have traded emails with. I will say that the mail arrived with a refund cheque of the credit on the old account which of course the new account should have received.
Oh wait, I looked online in my account and there is still pennies credit (interest?) there but the new account also received the previously large credit that sat in the old account. So I have a Telus check to cash and also a credit of the same amount on the new account. Then the current month is billed.
I think we need to let this play out some more.
I am not cashing the cheque as eventually someone will ask for the money back.
- TELUS_Support
Keep us posted Rocky3 and thanks for your time !
