Forum Discussion
Glitch in Telus sign in for new customers
My sister and I just signed up for mobility services with Telus. After setting up the app on Android and Telus online account, everything seemed to be ok. We completed the four steps and got the welc...
TELUS_Support
Official Support Team
Official Support TeamThat's definitely unusual. When you say you go online and not using the app, are you using the browser on your phone or are logging in from a computer / laptop?
- When I go online to Telus, it is always on my desktop computer. I use Windows 11 with Chrome browser. Telus app is used on my Android cell phone. Same for my sister. Telus should be able to solve the problem.Sent from my Galaxy on Telus network-------- Original message --------
- TELUS_Support
Hello Henie8, we received an email yesterday confirming an issue with the self-serve accounts of customers so it's most likely the reason for your issue. The support team will investigate the ticket that was created and we'll probable have more information next Monday. However if you notice any changes, please keep us posted here, thanks !
