Forum Discussion
False advertising, Irregular data charge, Bad data switch practice
Yeah, as a fresh mobile customer of Telus, I'm not sure where to start. Maybe chronologically.
I get an email from Telus, offering me mobile plans starting at $25/month, after a $10 monthly credit is applied. That was based on Text & Talk plan, officially called "Voice 35-Unlimited Nationwide" which is $35 per month on regular base. Ha, looking into the bill, the credit is $8.93 which is $10 before the tax. This has not been mentioned anywhere in the offer, including the small print. There is no way to make the math with such lie, and make this plan be $25/month before the tax or any other charge. So, Telus this is a big thumb down for you.- After getting the account setup, and a mobile phone active, I log in and I see a green switch to turn off the data from within the online account. So I turn it OFF. Ha, ha... (sarcastically). The next month I see the charge for data. Telus turns the data switch back ON without my consent, every 1st of the month. OMG! I call and I talk to a rep, so I get it as it follows: Permanent data OFF. How can you even charge an account that has no data in the plan? Plus, I ask for a credit for the current data charge which he promised to nullify. Yet, the next billing cycle, and the data charge is still on the bill. Second big thumb down for Telus.
- Kind of overlapping with the 2., but it does need a separate mention. The green button that turns data ON and OFF in the online account. Where do you find the reason for going against my will to turn it ON on my behalf, without asking me? Do you ever turn it OFF for people? Third big thumb down as I see this as a stealing, plain English.
I called in again today, and fired out all of the above. I'm waiting for what they are going to do. I post this as I am very unhappy with how Telus treats my brain. Shame on you big company. Know that I have other choices and even the choice of not having the phone at all.
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How the data switch works is clearly explaned.
- NFtoBC
Community Power User
On point number 1, the tax man wants their slice on the $35. There was a tax decision some years ago which changed the taxation based on whether the offer was a rebate, or a reduction in the price. While I agree claiming the service is $25 instead of $35 with a $10 rebate is disingenuous, trying to describe it otherwise is difficult as well.If the offer stated a $10 credit then bill is correct. The definition of a credit is a reduction in the balance owing after tax. In the end was your amount owing $10 less than what it would be without it?
If the offer stated a $10 discount then the bill is not correct. The definition of a discount is a reduction in price. Normally unless explicitly stated prices are before tax.
This is basic accounting.
Can you please then do the math and make my $35/month plan be $25/month after that credit is applied? All is before the tax.
The advertisement stated my plan would be $25/month after the $10 credit.
Thanks
