Forum Discussion
Disney subscription from Stream+ stopped working
I have a Stream+ Basic plan that is billed to my credit card directly (not through any telus bill which the bot doesn't seem to understand as an option even though I clearly have it). Anyway, for...
TELUS_Support
Official Support Team
Official Support TeamSorry to hear that bb147, can you try logging in to your TELUS account and verify the status of your Disney subscription under Stream+ ? Sometimes, a subscription might show as active on the billing side but needs reactivation on the service side.
I am not sure what you mean. When I login it shows I have Stream+ Basic, and disney is there, but when I click to "Activate" it just takes me to Disney+, I login, and then Disney+ asks me to select a plan (as if I have no active subscription).
Here's an image of what shows on my Telus account:
- TELUS_Support
We'll send you a PM so that we can look further into that for you.
I don't know how this new update works but there's no way for me to reply to your PMs anymore.
- TELUS_Support
bb147 We aware of the private messaging (PM) issue. It presented after we upgraded the community and we're working with our partner to have it resolved. We don't have an estimate time for repair at this time but we will resume those conversations once PMs are restored. Thanks for your patience.
Hi,
Nobody has messaged me yet. thanks
