Forum Discussion
disappointing customer support
I spoke to an agent today as I had paid more than intended on my bill, because the CC payment screen does not ask for any confirmation and autofills the payment amount. He assured me a reversal was n...
I’ve overpaid before and it’s not an issue. You just get credit on the overpayment and pay less on next month’s bill. I certainly wouldn’t waste my time trying to call them.
If you paid more than you intended to and are on a tight budget, then unfortunately it *is* an issue, especially when you're paying for two phones.
Either way, not the issue I'm complaining about -- my issue is the customer service aspect where I was told one thing by Telus, spent an hour dealing with my bank because of what I was told, then spent another half hour on the phone to be told by Telus they couldn't actually do the thing.
