Forum Discussion

RoHo_'s avatar
RoHo_
Neighbour
6 months ago

Customer Service

I spend about $4500 a year with Telus. In January I got an outdoor camera for $7/month but regretted it and wanted to return it. It was new in the box - only plugged in to test it. After a few hours ...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
6 months ago

Hello RoHo_ and thanks for your time, our team will be happy to look into this with you. We'll need more information regarding your account so we'll send you a private message shortly, thanks!

RoHo_'s avatar
RoHo_
Neighbour
6 months ago

Thanks for the reply, Telus Support, but it is finally over. The last rep I spoke to assured me it is cancelled and I won’t be billed anymore. I was just looking to leave some feedback (and to vent) so that maybe Telus can make communication easier in the future. The whole ordeal was very painful - all over a little camera I wanted to return. 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    6 months ago

    Thanks for the update and we will share your feedback, have a great day!

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