Forum Discussion
Converting Telus Rewards limit
I am trying to convert my Rewards to Westjet points, but it is grayed out and it says I have 0 transfers left. I have transferred my points 3 times before, but I thought the counter would have reset ...
I am having the same issue. I understand the automatic conversion and have turned that on, but I have over 25,000 existing points that I'd like to convert to WestJet as a one-off manual conversion but can't find a way to do this.
TELUS_Support
Official Support Team
Official Support TeamHave you tried the following steps:
Sign into the TELUS Rewards account.
- Click on Rewards Profile, then select My Profile.
- Navigate to Transfer your TELUS Rewards points.
- Select the number of points to transfer (by increments of 25,000 points).
- Click Transfer points. A message appears on the screen to indicate the value of the points that will be removed from the TELUS Rewards account and the value of the points that will be added to the WestJet account.
- Click Confirm transfer. A confirmation is displayed indicating Rewards points are successfully transferred to the WestJet account, and the TELUS Rewards points balance is refreshed.
- Click Close.
I was able to do that previously when I had over 50,000+ TELUS points and manually transferred 25,000 to WestJet. There used to be an option to transfer points. However there is no option I can find now on TELUS Rewards -> My Profile to select Transfer. All I see is this:
Any suggestions?
- TELUS_Support
Thanks for flagging this. We've been made aware by our Rewards team that there's actually a known issue with point transfers at this time and WestJet is working on resolving it as we speak. We'll post updates if we get any, but as for now there's nothing wrong with your account. Appreciate your patience!
