Forum Discussion

joancarles's avatar
joancarles
Neighbour
2 years ago

Contact Telus

Trying to contact Telus on the phone, been waiting for an hour already... 

Why can`t Telus hire some more helpdesk folks? Response times is at par with wifi speed, geez

4 Replies

  • Guess what, after 1 hour and 25 minutes, phone call dropped. Should I dare to retry? 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team

      Sorry about the long wait. Were you able to get through to our team for assistance?

      • joancarles's avatar
        joancarles
        Neighbour

        Yes, by setting up a call back, it's not immediate though as first available time slot was following day, but that's ok. No way I'll try again calling Telus directly unless maybe first thing in the morning, as suggested. 

         

    • NFtoBC's avatar
      NFtoBC
      Icon for Community Power User rankCommunity Power User

      Try first thing in the morning.