Forum Discussion
Communication problems
I recently was sold home services from an agent that was not available in my service area at the time. I cancelled the services the day after installation. There was an outstanding balance of 26.10$ ...
TELUS_Support
Official Support Team
Official Support TeamHey Richardt2 - really sorry this happened, I can see why you’d be upset, especially over something like a $26 balance and after being a customer for so long. That’s definitely not the experience we want for you, and the lack of follow-up after you were told to expect a call isn’t okay either. We’d like to look into what happened here and help get this sorted out. Look out for a PM from us!
