Forum Discussion
Chat function not working
Hi there, How come the Telus chat function isn't working? Every time I've tried in the past 2 months it's told me... "Our chat team members are currently unavailable. Would you like t...
dru
Community Manager
Community ManagerVeronica9425 I've looked into this and it looks like limitations on Apple Watch support via Chat is the reason you're presented with the call back option. This ensures your request is actioned by someone with the skilling to help.
Thanks for looking into that for me, Dru. That's actually just the one example I've used but I've tried using the chat for a number of different reasons over the past little while, all with the same outcome. Even just simple questions about my account, or a question about a bill, all with the same response of the chat being unavailable.
The only work around I WAS able to find just recently was asking for TECH support and then having them transfer me to an account specialist.
