Forum Discussion
Chat function not working
Hi there, How come the Telus chat function isn't working? Every time I've tried in the past 2 months it's told me... "Our chat team members are currently unavailable. Would you like t...
I just posted about this, not sure if links in the forum work: https://forum.telus.com/t5/My-Mobility-Account/Tip-chat-online-with-an-agent/td-p/143884
TLDR: don't sign in or say that you are an existing customer. Seems chat is prioritized for potential customers, but the support reps can still help with your account.
