Forum Discussion
Chat function not working
Hi there, How come the Telus chat function isn't working? Every time I've tried in the past 2 months it's told me... "Our chat team members are currently unavailable. Would you like t...
NFtoBC
Community Power User
Community Power UserAre you using the chat from a computer or a mobile device? In the past, folks have had little success with tablet or phone for connecting to chat. A computer seemed to work.
I've tried it on every device and browser I can think of over the last few weeks and nothing has worked. đ
- dru
Community Manager
Can you walk me through the exact path you're using so that I can try re-creating it (and flag to our teams)?
Absolutely!
1. Log into My TELUS
2. Click the little chat icon
3. Select Mobility
4. Select Monthly plan
5. Click my name to log in - "chat started with TELUS Assist"
6. In a sentence or two, please say why youâre contacting us. - "add Apple watch to account"
I'm going to skip the details of the back and forth here, but it sends me a link on HOW to connect it, but doesn't help me add the additional device line for $10-$15/month. Since the bot isn't able to help me, I say "representative". I then get the following messages...
Sure, I'm happy to get you to a team member.
Our chat team members are currently unavailable.
Would you like to book a callback?
I've used this similar path with various difference requests over the past few weeks with the same results. Back in November I had some billing questions and received the same message. This has been ongoing for approximately 6 weeks now.
