Forum Discussion
Can't Download Bills on App
For a while I have been trying to download bills via the Telus app but keep receiving an error message. I thought this would be fixed following the app update of the other day but alas no. Is there a...
TELUS_Support
Official Support Team
Official Support TeamFor sure and thanks for bringing this to our attention. Do you happen to have any other devices you could test the app pdf download issue on? Like a tablet, or a different device?
Nighthawk
Community Power User
Community Power UserTELUS_Support - I have the same issue here. iPhone 15, iOS 26.5. Tried another iPhone running iOS 26.3.1 and had the same issue. It made me update the Telus app so I couldn't try the older one that was on that device first. I then went and checked on my Android tablet that has the newest version of the Telus app installed. Exactly the same message on all devices. Cannot download the bills from any of them.
- TELUS_Support
Thanks Nighthawk and stevendrowe - I was able to replicate the issue. We'll send this to the team for review
- Eric
Thank you for reviewing this issue, really appreciate it.
