Forum Discussion
Cannot convert Telus rewards to WestJet Points
so I connected my WestJet account to my Telus rewards account a few weeks ago when I first got the email saying I could do this. However, ever since then, if I go to my Rewards Profile -> My Profile, and take my cursor over the Transfer To and Select Number of Points fields, all it shows is a red circle with a line through it, and it won't let me interact with either of these two fields. I have more than enough Telus reward points to be able to convert some, but it appears either this functionality is broken or is not actually live yet. Anyone else have this issue/have a resolution from Telus about it?
5 Replies
I am experiencing the exact same issue. My WestJet account is successfully connected to my TELUS Rewards account, but when I take my cursor over the Transfer To and Select Number of Points fields, all it shows is a red circle with a line through it. Please help, TELUS_Support! Thank you.
TELUS_SupportOfficial Support Team
Hey TnPHome agoodmanson1980 our Rewards team has been alerted of this issue and is now investigating. We'll provide an update once we hear back!
- TELUS_Support
Hi there, Can you check if your WestJet account is successfully connected to your TELUS Rewards account?
- Log into your TELUS Rewards account.
- Navigate to Rewards Profile, then go to My Profile.
- View the status under WestJet linking status.
it shows: You are currently linked to WestJet
- TELUS_Support
TnPHome agoodmanson1980 Our Rewards team would like your account information for their investigation. We'll send each of you a private message to gather that, thanks!
