cancellation fees

Hi there, thank you for reaching out. We’re sorry to hear about your experience. Our goal is always to provide the best service available at your location, but availability can vary depending on infrastructure in each area. That said, if Fibre isn’t available at your new address and you're within a fixed-term agreement, we’d like to review your account further and see what can be done. Please send us a private message so we can look into this more closely.