Callback

I have requested a callback from Martia two weeks ago no attempts were made for a week, now the callback went directly to voicemail and did not even ring.  The website won't allow me to change anything because of error messages everytime I try to make any changes!  This is unbelievably bad customer service.  I understand telus is using more virtual assistants but keeping customers waiting while you solve your technical problems is unacceptable!