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Call from Telus loyalty program? Potential spam?
I have been getting calls from the following number: (825) 509-3638 claiming that they are from the Telus Loyalty program. There is no caller id for this number, and they are asking for my account in...
Hi NolanK ,
Great job at detecting a possible suspicious call. Due to "phone number spoofing" there is no way to confirm confidently who is on the other line. Although loyalty may reach out to you like this, its best to proceed with caution.
When a real loyalty agent (or any TELUS agent) calls you, we will require your PIN, and or ask additional security question such as your address depending on the account change, or what information the customer is requesting.
Best SolutionCall TELUS at *611 from your TELUS cellphone or home phone. Once you speak to an agent, let them know you missed a call from Loyalty. Provide the agent with your PIN and or answer some security questions. Then request the agent to look at the notes/memos on your account to see if there was any outbound calls made today. If the answer is no, we know the call you received was not genuine. If there is a note, then ask the agent try and contact that agent (using our internal agent-to-agent chat, or via email). If no response, then ask to be transferred you to the loyalty department for more context for the reason of the call.
Alternative Solution (without calling *611 - proceed with caution still)Alternatively...if you do pickup the call from someone claiming to be TELUS, you can ask for them to send you a text message to your phone number stating their first name or something else. On your phone, you will receive a text message from a phone number 5 numbers long (often times its "83585"). These short numbers are much harder to spoof, and therefor gives you more confidences as to who you are speaking with. I personally suggest the first solution.
I hope that helps! Keep up the great work with using caution when receiving calls 🙂
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
I also just got a call from the (825) 509-3638 claiming they he was a Telus employee with promotion. He had no accent and was fake nice. He wanted to confirm my last name and address. I provided my last name because he knew my first name for some reason. I provided my house number without the street name. He insisted to ask for the street name. I explained to him that there were a lot of scams out there so I would not give out my complete address. He told me that I could look up the caller ID and verified it. I advised him that nowadays everyone could change their caller ID. Then I said goodbye and hung up.
If you receive a call from Telus and told you that you needed to provide the address and personal information before offering a promotion, then you should hang up. Besides, block the number so they cannot call you anymore.
