Forum Discussion

ABC's avatar
ABC
Neighbour
2 years ago
Solved

Billing

Trying to set up pre-auth billing and it sends me on an infinite loop of logging in. So stupid.
  • ABC's avatar
    ABC
    2 years ago

    Yes, waiting for first bill

UDON's avatar
UDON
Organizer
2 years ago

Why am I being charged $175 for a supposed missing appointment?   I attempted at the end of June to move my services from one address to the next, but was unable to accomplish this.   All I have here is Telus mobility for my suite as we cancelled our Optik TV and then I see this billing message pop up today.   WTF is this nonsense?

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    The $175 charge you’re seeing is related to a missed appointment fee, but we understand that you were trying to move your services and may not have been properly informed. Let's look into this further for you. Please provide your account details via a private message, and we'll investigate the issue and work to resolve it.

    • UDON's avatar
      UDON
      Organizer
      2 years ago

      Thanks for the reply.  

       

      I just finished chatting with a Telus rep online and my understanding is that this $175 charge is going to be removed.    Thanks.

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        2 years ago

        Glad it got sorted out!

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