Billing problems

Hi. Thanks for responding.

Like I said, I hadn't gone into my Telus account is 10 years at least. It was a prepaid account and I had set it to auto top up the $10 from I assumed my CC. My CC was charged monthly the $10 ever since. I don't know it it was charging my CC the $10, then putting it in my account balance, then taking it out of there?

When it tried to do the most recent charge of $13 after the increase and didn't find enough $ in my balance, it deactivated the talk an messaging 13 plan but still did a $10 auto top up. So I don't know what it was actually set to.

When I changed the plan to Talk and Text 15 through the My Telus acct, I clicked National Talk and Text 15, it is set to renew every 30 days, then I clicked from credit card. When I went to confirm, it said there wasn't enough $ in my account to complete the change. So i had to do a top up of $10 (so total $20 was in the account) went back to the change plan section, 30 days, auto renew from credit card and re-did it and it went through.

It still has renew by CC checked and my acct balance shows $5.

I turned off auto top up, since there was no option for a $15 auto top up. The next renewal isn't until Dec 14, so I am worried it will try to do it from the balance again and cancel the plan again.