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Billing Mistake
When I log into my account I'm told the account is overdue. Your bill is overdue. Please pay the full balance now. I'm setup for pre-authorized credit card payments. I checked my credit card accoun...
I finally received an answer from chat. They suggested I log into my account again which I did. The unpaid bill message was gone. No explanation on who in Telus screwed up. What a waste of time.
Same thing happened to me too for Julys bill. Initially it said balance $0 and paid for. Even posted on my visa. I logged in today for something else and to my surprise it shows July bill overdue. I even confirmed with transaction history that it was paid and it's on my visa statement. I use pre auth too. There must be a glitch since there's a few topics on this lately. I left a message on their chat and fb but still no reply yet. I didn't want to wait for an hr on the phone for to speak to someone. I'm just glad I'm not the only one so I know it's their system.
