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Billing Mistake
When I log into my account I'm told the account is overdue. Your bill is overdue. Please pay the full balance now. I'm setup for pre-authorized credit card payments. I checked my credit card accoun...
I finally received an answer from chat. They suggested I log into my account again which I did. The unpaid bill message was gone. No explanation on who in Telus screwed up. What a waste of time.
This also just happened to me today. I haven't any luck trying to get hold of anyone at Telus but hopefully they will have customer service opened tomorrow on Monday.
