Forum Discussion
Billing Issues
We know Telus's customer getting worse on the contrary of the increase of the internet and home security service charge. Telus increased more than $6 on the internet service charge and the Home secur...
TELUS_Support
Official Support Team
Official Support TeamHello Cloud1, I really appreciate you bringing this to the Neighbourhood. It sounds like you’ve hit a wall with the standard support lines, and I want to help you navigate the technicalities of these billing and contract shifts. Usually, those 6-month promotional discounts are "step-up" offers but we'll need to access your account to confirm so we'll send you a private message shortly. It will also be easier for use to review what was done regarding your contrat being changed from 36 to 24 months.
