Billing Issues

Hello Cloud1, I really appreciate you bringing this to the Neighbourhood. It sounds like you’ve hit a wall with the standard support lines, and I want to help you navigate the technicalities of these billing and contract shifts. Usually, those 6-month promotional discounts are "step-up" offers but we'll need to access your account to confirm so we'll send you a private message shortly. It will also be easier for use to review what was done regarding your contrat being changed from 36 to 24 months.