Forum Discussion
Billing Issues
We know Telus's customer getting worse on the contrary of the increase of the internet and home security service charge. Telus increased more than $6 on the internet service charge and the Home security service although we are not using the Home security service at all. Telus removed the 6 month $5 discount on the internet bundle. Last time the Telus teller asked me to call again to get the temporary prmotional discount after 6 month. I talked a tell, but she was saying she can't give the discount. Also the Home security contact was 36 month, but Telus changed the contract to 24 month and increased the charge upto $3 more without my agreement. I am really moving to Rogers at the end of this contract. So I started to change my email account to Google. My request ;1. additional 6 month $5 discount on the internet service 2. Restore my Home security contract to the original contract. Also the customer service connectivity is so bad.
3 Replies
I confirmed my account [Mod Edit: Removed personal info] Nothing happened. The one thing I can't accept the tyranny of Telus is the the change of the contract without my agreement. Telus should restore my contract Home security 36 months with the $2 rate. The change is illegal. how can I let you know my account? Also I am saying again we are not using the Home security camera.
TELUS_SupportOfficial Support Team
Hi Cloud1 - we can continue via private message
- TELUS_Support
Hello Cloud1, I really appreciate you bringing this to the Neighbourhood. It sounds like you’ve hit a wall with the standard support lines, and I want to help you navigate the technicalities of these billing and contract shifts. Usually, those 6-month promotional discounts are "step-up" offers but we'll need to access your account to confirm so we'll send you a private message shortly. It will also be easier for use to review what was done regarding your contrat being changed from 36 to 24 months.
