Forum Discussion
Billing information
The paperless billing used to show all the information about calls made and texts made and would show the most recent being items from the current date. Now when I go to text or talk usage on the bill I do not see anything for the text that are being sent back and forth and calls made are not current to the date. Can somdonrnt me why.
9 Replies
- dru
Community Manager
Whatsgoingon Another update: We've identified the root cause and we're now working on a fix for deployment. Thanks for your patience 🙂
- Thanks so much!“Every problem is a gift — without problems, we would not grow.”
- dru
One final update: A fix was implemented and we should be good to go. Thanks again for flagging this to us 🙂
- dru
Whatsgoingon Just an update on this: our dev team has identified an issue and is working on identifying the root cause. I'll share more updates as they become available. Thanks so much for flagging this 🙂
- dru
When you log into your online account, you can view your call and text message details via Usage.
- It does not show up anymore. It only shows the calls and nothing else.“Every problem is a gift — without problems, we would not grow.”
- dru
It appears you're not the only one missing this view. I'll consult our dev team to see if I can get an answer. Stay tuned!
