Forum Discussion
Billing Error and Terrible Customer Service
Greetings. I am beyond frustrated with the terrible service that Telus has provided and the level of incompetence demonstrated. I have been trying to cancel my home service since April 12, 2024 ...
Update – The Frustration Continues
Oct 28, 2024
Telus informed me that they have adjusted the account and will mail a pro-rated refund cheque for $83.49.
Oct 29, 2024
Telus stated that the cheque can take up to 4-6 weeks. They also stated that they have notified the Collections agency of the mix up and that they would stop contacting me.
Oct 30, 2024
I received an email from Telus stating I have a balance owing of $112.58.
I am hesitant in believing that a refund cheque was sent and whether my name was removed from Collections. Once again, Telus tells me one thing and does something else. This level of service is unacceptable. Please have this issue resolved immediately and treat it with some care and urgency.
