Forum Discussion

JY208's avatar
JY208
Friendly Neighbour
2 years ago

Billing Error and Terrible Customer Service

Greetings.   I am beyond frustrated with the terrible service that Telus has provided and the level of incompetence demonstrated.  I have been trying to cancel my home service since April 12, 2024 ...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Hi JY208 - We are really sorry to hear about this situation and we want to fix it. Please send us a message so we can take some personal information and resolve the issue ASAP

JY208's avatar
JY208
Friendly Neighbour
2 years ago
Greetings.
What personal information do you need to resolve this issue?
  • JY208's avatar
    JY208
    Friendly Neighbour
    2 years ago

    I have clicked on the link and authenticated my account.

     

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      2 years ago

      Thank you so much. Can you provide me with the best number to reach you?

      • JY208's avatar
        JY208
        Friendly Neighbour
        2 years ago

        How do I send this information to you privately?

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