Forum Discussion
Billing Error - Six months later, not fixed depsite 2 confirmations
I've had a billing error ongoing for 6 MONTHS and after a couple hours of on hold and agent time on two occasions Telus confirmed it will be reversed. It is for smart locks where the install tech cou...
Literally I've had to call Telus 4 times in a 12 month period regarding billing issues and sometimes they didn't even resolve it despite saying they waived the amount. And they think it's reasonable for us to wait hours on hold? Who has the time to do that. I wish we could charge them for our time.
