Forum Discussion
Billing Discrepancies and Unsatisfactory Support Experience
I spoke with a representative who claimed to be from the Loyalty department. I called Telus. I'm guessing she was offshore. So I hear a dog barking in the background and I ask her why is there a dog ...
El-Eric
Community Manager
Community ManagerHey starchoice we've responded to your private message. We do have agents who work from home but we don't have control over animals who may live in the house or nearby. We'll do our best to help sort this out as soon as possible
Wow, back in the day, this would have been unacceptable. No, you don't have control over animals who may live in the house or nearby but your employees certainly do. You would think that part of the requirement for working from home (which is another matter altogether) would be to provide a quiet environment free from noise and distraction, specifically when the job involves concentration and interaction with the public.
Your private message has been responded to so I am just waiting to hear from someone.
