Forum Discussion
Billing Change - No Explanation
My July 2024 bill has gone up slightly over the June 2024 bill. It looks like something has changed with respect to my home phone? It's not a huge amount BUT a simple explanation would be appreciated...
TELUS_Support
Official Support Team
Official Support TeamHi Di444 - we are sorry that you experienced a higher bill than normal and we do want to clarify that there is a difference between a bill increase and discounts/credits ending. You can always see the latter on your bill and it looks like this:
A bill increase would see your current plan base price go up. Those we notify with at least 30 days notice and it would see the cost of your service to increase.
Either way, you can always send us a message and we will be happy to assist if you are affected by a price increase or by the end of your service agreement with us
This was a bill increase. My 2yr contract comes up in Sept 2024. With that in mind, and not liking surprises, I decided to explore my services as they might appear at the end of Sept 2024 if I did nothing! The result would be an almost 90% increase in the cost of my Telus services.
As a preemptive strike I renegotiated with Telus and I now have a new 2 yr contract that meets my needs at a more reasonable price.
The moral of the story, look into and consider re-negotiating your contract at the 23rd month AND, if your a long-time Telus user, demand to speak to someone in their "Customer Loyalty Program" or whatever it is called. It was worth the +2hrs on the phone.
Carefully read the new 41 page agreement! Especially, page 2, the early termination Fees. In my case the internet fee is $360, decreasing $15/month. That's reasonable! The Smart Home Security, however, at $1,260 decreases at $10/month, is insane. Needless to say when Smart Home Security expires in 2025 I will not be renewing!
Thanks to all who have responded.
