Forum Discussion
Billing address won't change
Hello,
I've been trying for the past week and a half to update my billing address to ensure that it matches my credit card. I've tried 5-6 times. Every time I go back in the account is reverted to my previous billing address. I've tried this both on my desktop and on my phone with the same result. I'm unable to pay by credit card until the account accepts my new billing address
3 Replies
I reached out to someone via phone and they're looking into it. They're having trouble changing my address as well, so it's some kind of glitch in the technical systems. You can't explain it. Very frustrating.
TELUS_SupportOfficial Support Team
Please keep us updated!
- TELUS_Support
Hi there, sorry you’re running into this. If you’d like, please send us a private message with your account details and we can help update the address for you directly.
