Before You Close Your TELUS Account, Read This

Hello MJ1, first off, thank you for sharing such a detailed recount of what you went through. Reading about your 2-hour phone marathon, being transferred 5 times, and getting passed back and forth between us and a collections agency makes my stomach turn. That is a deeply frustrating experience, and frankly, it falls far short of the effortless service we aim to deliver—especially when you were trying to do the right thing by closing your account responsibly.

You’re completely right: when an account closes, standard self-serve portal access drops off, and if emails slip into spam after a move, communication breaks down fast. But you shouldn't be left stranded in an endless loop because of a systemic gap between our billing system and third-party agencies. 

We'll need more information to help so we'll send you a private message shortly, thanks !