Forum Discussion
Always "temporarily unable to redeem this item... please try again later"
Every time I attempt to redeem points (of which I have many), I select the phone number verification (either call or text, doesn't matter) and I get "You are temporarily unable to redeem this item. Y...
I am having the same problem! Please help! I’ve tried ALL the support pages, 3 different browsers, deleted cache and cookies - all to no avail and with the same result. And the “quickest possible” text “appointment” is for SATURDAY (today is Wednesday). Can I please get a PERSON to help me with this extremely frustrating issue?
TELUS_SupportOfficial Support Team
Could you please send us a private message so we can look into your account details, verify the situation, and proceed with the necessary steps?
- I’ve tried clearing cache, clearing cookies, rebooting.I’ve used the App, Chrome, FireFox, and Safari.It has been a persistent problem for several weeks.ALL I WANT TO DO IS REDEEM SOME POINTS!!!!!
- TELUS_Support
We can try to help if you send us a private message
