Forum Discussion
Always "temporarily unable to redeem this item... please try again later"
Every time I attempt to redeem points (of which I have many), I select the phone number verification (either call or text, doesn't matter) and I get "You are temporarily unable to redeem this item. You may please try again later." It then "sticks" to any other redemption offer that is available, at least while I am logged in. When I try later, it may re-ask for my verification but it again fails as indicated above and stays "locked out" for some period of time. I have plenty of points available for the items I am selecting, and the items are "available/instock" by all indications.
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I am having the same problem! Please help! I’ve tried ALL the support pages, 3 different browsers, deleted cache and cookies - all to no avail and with the same result. And the “quickest possible” text “appointment” is for SATURDAY (today is Wednesday). Can I please get a PERSON to help me with this extremely frustrating issue?
TELUS_SupportOfficial Support Team
Could you please send us a private message so we can look into your account details, verify the situation, and proceed with the necessary steps?
- I’ve tried clearing cache, clearing cookies, rebooting.I’ve used the App, Chrome, FireFox, and Safari.It has been a persistent problem for several weeks.ALL I WANT TO DO IS REDEEM SOME POINTS!!!!!
- TELUS_Support
Hi chucknbetty - we can help troubleshoot the issue. Please send us a private message so we can get started
I have the same issue. I can't seem to message you though. Can you please help me? I can only redeem "contest" entries and nothing else.
- TELUS_Support
We'll send you a private message to inquire, thanks.
