Agreeement

I feel you. And I don't know if this message is going to be even read. But there is something fundamentally wrong with Telus. At the end of my 2 years contract with them, last February, I wanted out. The salesman lured me back in with a deal of better speed, unlimited Go, and a price $10 less than what I used to pay. 

Well it's quite the trap. Because since then, I call basically every month to tell them that my billing is wrong. They keep on telling me, the problem is solve we are so sorry for the inconvenience. And once again, I'm calling at this exact moment. I have been on hold for 1h30min and counting, to talk to a manager. For an issue that they can clearly see on my account, that the agents always understand. The agent said he was speaking to his manager explaining the situation. How long does it take to review a very clear situation?

It's easy to steal my money from my bank account. For that they have my bank information. But to return it, no they can't do that. Only account credits that I have never seen so far. They own me pretty much $200 in only a few months. 

Telus is a scam stealing money, breaching contracts. Should I call a lawyer to get things done?

Oh and of course my internet is not faster at all.