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On wed a Telus Rep shows up at my door when I was at work. One of my international students answered, she harassed him with questions while he kept saying please come back when the contract owner is h...
Brycguy We are customers here only can't help you sorry. Phone in and ask for billing untill you get billing during business hours. Demand that you get to billing the regular on line people most are not in canada will waste your time.
Dimo-XModerator
That's definitely not right, and not the norm either! Like Polecat mentioned, it's best you give them a call to sort all of that out and also establish who has the authority to make such changes moving forward. You can also ask them to remove your address from any Telus sales visits/campaigns.
- All of these things have already been done months ago. It's been an ongoing battle with Telus since November. First tech problems, then billing and them breaking the contract to over charge and now this fraud by an employee. I'm actually talking with a lawyer.
- Dimo-X
Understandably a challenging situation, but outside of the support channels you referred to and what polecat also mentioned, you wouldn't be able to resolve an issue like that here on a forum.
