Forum Discussion
Account Collections Issue
I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and ev...
TELUS is EXTREMELY lucky that I recently renewed my mobile/home services contract or I would be out the door after being a customer for 12 years. They pulled this exact thing on me for a cancelled contract on my previous internet because I had moved and they could not provide the same services at my new location. The contract was cancelled but apparently there were fees I was unaware of as I received NO COMMUNICATION from TELUS that there was an outstanding balance.
After multiple HOURS of wasting my time with online chat/bots to try and get to someone, I gound out through mobility services (only people I could get a hold of) that it was legit.
luckily I answered my phone and the account with General Credit Services is paid and closed before reporting it to CRA/etc.
This is backhanded business practises, it’s foul and as soon as I can get out my contracts I will NEVER be a TELUS customer again.
