You need to be on your home Wifi and enter admin password to proceed

When your modem restarts and asks for the Admin password, you’ll find it on the sticker located on the side or bottom of your modem. If you’ve changed it before and don’t remember it, you may need to reset your modem to restore the default settings.

Hi terrywarden - If you are not seeing your home network on the Connect App you'll need to do a factory reset on your NAH. Please send us a private message if you have any questions but a fix was rolled out last night but the factory reset may still be required

Hey there - we are looking into it

Hi, thank you for reaching out! Sorry to hear about the trouble you're having with connecting your Telus boosters. Here are a few steps to help resolve the issue:

Verify Network Connection:
Ensure your phone is connected to your home Wi-Fi network (not a guest network or mobile data). You might want to try reconnecting your phone to Wi-Fi to confirm.

Clear App Cache:
If you're using an Android device, you can try clearing the app cache in your device's settings. For iOS, reinstalling the app (which you've already done) typically achieves the same result.

Admin Password:
Ensure you're entering the correct admin password for your Telus network (this is different from your Wi-Fi password). You can find this password on the back of your router or in your Telus account under "Network Settings."

Try a Different Device:
If possible, try setting up the boosters using the Telus app on a different device, such as a tablet or another phone, to rule out device-specific issues.

Router Configuration:
Unfortunately, the boosters cannot be configured through the router interface directly at 192.168.1.254. The Telus Wi-Fi app is required for setup.

Reset the Boosters:
If none of the above works, reset your boosters to factory settings and try again. To reset, press and hold the reset button on the booster for about 10 seconds until the light flashes, then attempt the setup process again.

If the issue persists after these steps, please let us know by sending us a private message and we can get someone to assist further. 

You'll probably need to have our Tech Support team look in to this. Feel free to send us a private message here if you want help connecting with them!