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You are not subscribed to recordings
Just got my new Telus device but I’m getting the above error. When I signed up, the person I talked to said that cloud recordings were included for free now. But as soon as I installed the device an...
It depends on which combo you've selected; for the Core package, recordings are an optional add-on for $10/month. For 4 Theme Packs + 1 Premium or 7 Theme Packs + 1 Premium, recordings are included in the regular monthly price. At this time, if you're not subscribed to recordings and would like to add them, you need to get in touch with a customer service representative; I'd recommend using the chat function for speed rather than calling in.
KHR
TELUS Team Member
TELUS Team MemberIt depends on which combo you've selected; for the Core package, recordings are an optional add-on for $10/month. For 4 Theme Packs + 1 Premium or 7 Theme Packs + 1 Premium, recordings are included in the regular monthly price. At this time, if you're not subscribed to recordings and would like to add them, you need to get in touch with a customer service representative; I'd recommend using the chat function for speed rather than calling in.
What a scam. You’re charging for recordings??
