Forum Discussion
Will telus charge me for a tech call?
so my tv internet and phone went down earlier tonight.. i called telus and they said there's no outage.. she asked me what is the issue.. i said well the NaH is red light offline.. then she went and ...
Tech came.. he moved the ont and got the gpon to work directly into the nah.. and then right on queue at around 4pm pst.. it’s dead again.. he then went and replaced every single line and connector up to the nah and it still wouldn’t work.. I’m looking at the diagnostic screen on the nah from my computer.. the gpon status is cycling between up, lowerlayerdown, and once in a while dormant.. he said he have to send it to the cable department and they’ll have to measure the line and see if it’s too long or if it can support 3gb? Just weird he say that coz it’s been working for 3 months that I’ve had it upgraded?
