Forum Discussion
WiFi usage according to connect app
According to the Connect app, one of my TVs represents 60% of my WiFi usage. This TV is not internet connected and when I click on it, it does not appear as a device. This makes no sense to me, but I ...
NFtoBC
Community Power User
Community Power UserIs the TV in question connected by an ethernet cable? If not, all the programs viewed on it consume Wi-Fi bandwidth and volume, even if not accessing internet sites.
Hi NFtoBC, thanks for the reply. In fact, we have 2 TVs that are not ethernet connected. The device being referred to in the Connect app, is not used very often and I would expect high usage from the other TV. In addition, the TV listed is not even a device shown in the Connect app - so I can't delete it or investigate why it's using so much of my monthly data.
- FuzzyLogic
Possibly restart your modem and Optik devices as per these instructions:
How to reboot your Optik system | TELUS Support
You may also try force closing the Telus Connect app.
Thanks but I have rebooted both modem and boosters a number of times and restarted the Connect app as well. It's like the device list from a prior installation has been corrupted during an app upgrade.
