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Wifi intermittent across devices
I've got TELUS PureFibre Gigabit Internet, an ActionTec T3200M modem, and within the last month, all of my devices in the house (though at different times) have dropped the wifi, then tried to reconn...
Hi there, thanks for the detailed description. What you’re experiencing sounds like intermittent Wi-Fi interference or modem instability. Here are some troubleshooting steps you can try:
- Check for interference: Since you have multiple Wi-Fi networks nearby, try changing your 2.4 GHz and 5 GHz channels on the ActionTec T3200M.
- Consider temporarily turning off SmartSteering to see if the devices stay connected more consistently.
- Modem placement: Ensure the modem is elevated, central in the house, and away from large metal objects, microwaves, or other electronics that could interfere.
- Firmware updates: Confirm the modem firmware is up to date via the modem’s web interface.
Because this is affecting multiple devices intermittently, it may be a modem or network-side issue rather than the devices themselves. We recommend contacting TELUS Home Expert Support at support.telus.com/home-expert-sm so a technician can review.
Hi Gordonr,
Our issues definitely began when we upgraded iPhone 14 to 17. Nothing else was changed. After the multiple tech visits and replacing our T3200M modem, we still had the same disconnect/reconnect issues. As noted below, taking off the smartsteering and putting the iPhone 17 on the 5Ghz band and most other devices onto the 2.4Ghz band seems to be working. I did add the smart tv and MacBook to the 5Ghz band for faster speed with no issue - still not sure if we could add more or not. Critical point seems to be keeping that iPhone on the 5G band? It is definitely a hassle updating all the device wifi settings…
