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Wifi intermittent across devices
I've got TELUS PureFibre Gigabit Internet, an ActionTec T3200M modem, and within the last month, all of my devices in the house (though at different times) have dropped the wifi, then tried to reconn...
Hi there, thanks for the detailed description. What you’re experiencing sounds like intermittent Wi-Fi interference or modem instability. Here are some troubleshooting steps you can try:
- Check for interference: Since you have multiple Wi-Fi networks nearby, try changing your 2.4 GHz and 5 GHz channels on the ActionTec T3200M.
- Consider temporarily turning off SmartSteering to see if the devices stay connected more consistently.
- Modem placement: Ensure the modem is elevated, central in the house, and away from large metal objects, microwaves, or other electronics that could interfere.
- Firmware updates: Confirm the modem firmware is up to date via the modem’s web interface.
Because this is affecting multiple devices intermittently, it may be a modem or network-side issue rather than the devices themselves. We recommend contacting TELUS Home Expert Support at support.telus.com/home-expert-sm so a technician can review.
im having a very similar problem on my iphone 15
the wifi disconnects for about 10 seconds, then reconnects for about 10 seconds. it continues that problem until i unplug my modem and plug it back in, then it will do it again the next day or even just a few hours later.
other people have issues with my wifi on their phone, i’ve noticed sometimes it affects my xbox and tv but not always.
im not very tech savvy so im unsure what else to try, but unplugging it is definitely just a sort term solution. the modem looks completely normal while the problem occurs, no flashing lights, no orange lights, just two solid green lights. i live in an apartment and ive noticed sometimes the lights flicker so i was thinking maybe that problem is linked to my wifi issue but im unsure.
TELUS_SupportOfficial Support Team
Frequent drops followed by short reconnects usually point to a modem or signal-related issue. To get this resolved as quickly as possible, the best next step is to connect with our Tech Support team so they can run live diagnostics on your modem. You can reach them through chat here anytime: support.telus.com/home-expert-sm
